Refund policy

Return and Refund Policy

Our products are digital downloads delivered instantly upon purchase. As such, we do not offer refunds for change of mind once a file has been delivered.

However, our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, corrupted, or materially different from its description, you are entitled to a remedy. In these circumstances, StageScape Projections will, at its discretion, provide a replacement file or a refund.

To request a remedy, please contact us within 14 days of purchase with a description of the issue. We may request additional information to assess your claim.

Please note that the following do not constitute grounds for a refund: change of mind, failure to read the product description before purchasing, incompatibility with your existing software or hardware, or failure to use the product.

Nothing in these terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

We strongly encourage you to review product specifications and compatibility requirements before completing your purchase. If you have questions about file formats, resolution, or licensing, please contact us before buying.

By purchasing from StageScape Projections, you acknowledge and accept this refund policy.